Frequently Asked Questions

Search for your destination, select dates and guests, choose a property, and submit the booking request. IconAirbnb verifies final availability and payment instructions before the booking is confirmed.

Yes. Contact the IconAirbnb guest support team with your reservation ID and we will adjust dates or guest count when availability allows.

No. You can book directly with your name, phone number, and email. An account is only needed to manage saved stays and previous bookings.

Payment options can include bKash, Nagad, bank transfer, or card gateway where available. The team confirms the applicable method before payment.

The website shows the estimated total first. Payment is coordinated only after IconAirbnb verifies availability and confirms the final payable amount.

No mandatory charge should be hidden. Nightly rate, cleaning fee, service fee, taxes, and requested add-ons are reviewed before payment.

Each property has its own policy, shown before booking. Most offer free cancellation within 48 hours.

Refunds are processed within 5–10 business days, depending on your payment method.

Every property on IconAirbnb is professionally managed by our hospitality team under one brand standard.

Most stays include Wi-Fi, air conditioning, furnished living spaces, kitchen essentials, secure access, and guest support. Property-specific amenities are shown on each details page.

Housekeeping availability depends on the property and length of stay. Ask our support team before booking if you need a specific schedule.

The current website flow does not collect card details. Any advance-payment or gateway step is shared only after availability and the final payable amount are confirmed.

Use the Forgot password link on the login page. IconAirbnb sends a secure reset link to the email address on your account.